Cancun Bay All Inclusive Hotel | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Boulevard Kukulkan Km 3, Cancun, Mexico

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

3 persons

335 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Superior Room

Max:

3 persons

335 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Junior Suite

Max:

4 persons

605 sq. feet

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 3.5 mi

Airports

Isla Mujeres (ISJ) 12.5 mi

Cancun (CUN) 12.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in public areas

Free parking

24-hour services

24-hour reception

24-hour security

Babysitting

General

No smoking on site
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Private beach
Elevator
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Snorkeling
Golf course
Pool tables
Table tennis
Yoga class
Aerobics

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Board games
Children's play area

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness center
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulkan Km 3, Cancun, Mexico

Map view

street view

Boulevard Kukulkan Km 3, Cancun, Mexico

City landmarks

Beach

Playa Langosta

1.1 mi

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

3200 ft

Market

Mercado 28

2.8 mi

Church

Parroquia de Cristo Resucitado

1.1 mi

CancunMexico

El Eden Ecological Reserve

2200 ft

Blvd. Kukulcan km.5

Galeon Capitan Hook

3700 ft

Bellamar Condo

2200 ft

Museum of Popular Mexican Art

2400 ft

Torre Escenica Cancun

2400 ft

Beach

Playa Las Perlas

4200 ft

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

5000 ft

Blvd Kukulcán Km 5

Captain Hook

3100 ft

Monumento a los Ninos Heroes

3400 ft

Andiani Travel Group

3400 ft

Blvd. Kukulcan Km. 4.5

Jardin del arte

1.1 mi

Las Perlas Beach

3500 ft

Crococun Zoo

3700 ft

Langosta Beach

4100 ft

Shopping Area

Puerto Cancun Marina Town Center

1.3 mi

Av. Bonampak

Malecon Tajamar

1.4 mi

Cancun Sign

4500 ft

Blvd Kukulcán Km 5.2

Scuba Cancun

4600 ft

Beach

Calle Pez Volador

1.2 mi

Km 5.5

Playa Pez Volador

5200 ft

Kukulcan Boulevard

Club De Playa

1.0 mi

Cancun Bullfight ring

1.8 mi

Nearby

Marina Cha-Chi

200 ft

Beach

Playa Temptation

1000 ft

Linda Beach

1800 ft

Beach

The Ocean Spa Beach

1800 ft

Restaurants

Las Hijas De La Tostada

4600 ft

Boulevard Kukulcan,166 Hotel Zone

Las Hijas De La Tostada Cancun

1100 ft

km 3.5 Blvd. Kukulcan

Fontina

1.3 mi

Boulevard Kukulkan

Reviews and Ratings

Reviews from guests about their experience.

64%

loved their spa retreat and can’t wait to return.

6.4/10

Nice

Rooms

7.2

Location

6.8

Service

7.8

Dining

6.0

4.5/5 based on 2454 reviews

#28 of 273 hotels in Cancun based on Tripadvisor

Ray

United States of America, March 2025

6.0/10

My stay at Cancun Bay All Inclusive Hotel was pleasant overall, with amazing cleanliness and friendly staff. However, the room could have been bigger and the beach area felt a bit limited. The food was generally good but lacked variety in the buffet. The entertainment kept the atmosphere lively. yet some service moments left much to be desired.

Rooms

7.0

The room had some shortcomings, like being smaller than expected and the shower temperature fluctuating. However, it was kept clean every day, and I appreciated the little balcony.

Service

6.0

While some staff members were attentive and gracious, there were instances of inattentiveness and a focus on tips that made me uncomfortable at times. Yet, pool and entertainment staff like Enrique really stood out as friendly and helpful.

Location

7.0

The hotel's location was quite nice, with a small beach area. However, the beach space felt limited due to many boats docked nearby, and rows of chairs without tables made it less inviting.

Dining

6.0

The dining options were flavorful and leaned towards authentic Mexican cuisine. That said, the buffet had limited choices and could become repetitive, which was a bit disappointing.

Facilities

7.0

The hotel was clean and had decent facilities, such as room service and two pool areas. However, the lack of sufficient sunbeds and beach umbrellas could be a drawback during busier times.

Lisa

United States of America, February 2025

6.8/10

I had a nice stay at Cancun Bay All Inclusive Hotel. The staff was incredibly friendly and attentive, making the experience enjoyable. However, the food variety was somewhat limited, and the cleanliness could use some improvement. Overall, it was a good balance of positive experiences and areas that need attention.

Rooms

6.0

I stayed in a room with a lovely view of the ocean. While my first room had a strong smell of humidity, the second room was better maintained. It was spacious and comfortable, though cleanliness was an issue initially.

Service

8.0

Most of the staff were welcoming and helpful, particularly the bartenders and the concierge, who checked in on us regularly. However, there were a couple of experiences with reception that felt off, like when I requested a room change.

Location

8.0

The hotel is conveniently located near the beach and is about a 40-minute drive from the airport. I enjoyed being able to access the beach easily.

Dining

5.0

While the food was tasty, there wasn’t much variety day-to-day, which became repetitive. I found some dishes like the bread on the harder side. Reservations are necessary for the outdoor restaurant to enjoy dinner.

Facilities

6.0

The facilities were decent, with a good pool design and a nice beach area. However, the limited snack menu and operational hours of the bar could be improved for an all-inclusive experience.

Lisa

United States of America, February 2025

6.6/10

I had a mixed experience at Cancun Bay Resort. The friendly staff and comfortable accommodations were definite highlights, especially the spacious rooms and beautiful pool area. However, I was disappointed with limited dining options and lack of sun loungers. Overall, while I enjoyed my stay, there were too many minor issues for me to consider returning. 🌴😕

Rooms

7.0

My room was spacious and clean, with a comfortable bed. It faced the pool and beach, but the shower temperature fluctuated, which was a bit frustrating.

Service

9.0

The staff were efficient, friendly, and truly stood out as a credit to the hotel. They helped make my stay enjoyable.

Location

6.0

The hotel is a bit further from downtown, but it's right on the beach. The beach was decent, although I wish it was less overlooked.

Dining

6.0

Dining options were limited, but the food I tried was flavorful, especially the sushi. However, I expected more variety in the buffet.

Facilities

5.0

The hotel had decent facilities, including a large pool area. However, the advertised activities were lacking or nonexistent, which was disappointing.

Aaron

United States of America, November 2024

7.0/10

I had a decent short stay at Cancun Bay. our family room was unexpectedly spacious, with a lovely ocean view. The hotel was mostly clean, though some construction noises were noticeable. On the downside, I found the buffet options a bit limited, and the beach wasn't ideal for swimming, although there was no seaweed present during my visit.

Rooms

8.0

My family room was huge, featuring 4 beds and 4 TVs, which was a nice surprise. The only downside was that the shower went hot and cold a bit.

Service

7.0

The staff was friendly and eager to help, but at times they seemed overwhelmed, especially in busy areas. Overall, they worked hard and maintained a positive attitude.

Location

7.0

The hotel is well-located near downtown Cancun, making it easy to explore. However, the beach area was quite limited due to the proximity to the port.

Dining

6.0

The specialty restaurants, particularly the sushi and Italian, were enjoyable. However, I found the buffet to be repetitive and rather limited, which could be an issue for longer stays.

Facilities

6.0

The gym was well-equipped and helped me stay active. However, during my visit, the pool bar and jacuzzi were closed for renovations, which was disappointing.

Leon

United States of America, November 2024

5.8/10

My stay at Cancun Bay All Inclusive Hotel was a good experience. The friendly staff and clean facilities made me feel welcome. However, I did face some challenges with dining options and the beach location not being ideal for swimming.

Rooms

8.0

I had a room that faced the pool and beach, which offered a beautiful view. The space was comfortable, but I did notice that it wasn't the largest room available, likely due to the hotel not being full during my visit.

Service

9.0

The service was fantastic. All staff were attentive to my needs and ready to assist at a moment's notice. Special shoutouts to Antonio the bartender and Freddy the waiter for their really good hospitality!

Location

6.0

The hotel's location near the port was a bit of a downside. The beach area was rather limited with many boats coming in and out, but it was a convenient spot for exploring.

Dining

7.0

Dining had some highlights, but overall it was a mixed bag. While the food variety was decent with choices like sushi and grilled meats, I found some meals to be underwhelming, and vegetarian options were quite limited.

Facilities

7.0

The hotel's facilities were good. I appreciated the clean pools and various activities offered throughout the day. However, I would have liked more variety in snacks and dining options during the day.